Terms and Conditions — Voucher Marketplace

Voucher Marketplace Ltd
Last Updated: 01.06.2026

1. Introduction

Welcome to buy-voucher.com ("Website"), operated by Voucher Marketplace Ltd, a company incorporated in England and Wales under company registration number 17218574, with its registered office at:

Voucher Marketplace Ltd
196 High Road
London N22 8HH
United Kingdom

Website: https://buy-voucher.com
Support: support@buy-voucher.com

These Terms and Conditions ("Terms") govern your access to and use of our Website, products and services.

By accessing the Website, placing an order, creating an account or otherwise using our Services, you confirm that you have read, understood and agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use our Services.

2. Definitions

For the purpose of these Terms:

Account means a customer account created on the Website.

Customer, User, You or Your means any individual using our Services.

Company, Voucher Marketplace, We, Us or Our means Voucher Marketplace Ltd.

Digital Product means any electronically delivered product offered through the Website, including but not limited to digital gift cards, prepaid vouchers, eSIMs and similar digital products excluding prepaid cards.

Gift Card means a digital voucher issued by a third-party merchant or issuer that may be redeemed according to that merchant's own terms.

Issuer means the merchant or organisation responsible for issuing a Gift Card or Digital Product.

Order means a purchase submitted through the Website.

Referral Programme means our customer referral programme under which eligible customers may receive promotional rewards subject to separate programme rules.

Services means all products, features and services made available by Voucher Marketplace.

Website means https://buy-voucher.com together with any associated applications or services operated by Voucher Marketplace Ltd.

3. Eligibility

You must be at least 18 years old to use our Services.

By using our Services, you represent and warrant that:

you are legally capable of entering into binding contracts;
all information you provide is accurate and complete;
you are acting on your own behalf unless otherwise authorised;
your use of the Services complies with all applicable laws.

We do not permit customers located in, ordinarily resident in, or otherwise subject to sanctions imposed by the United Kingdom, the European Union, the United States, the United Nations, or any other applicable authority to use our Services.

We reserve the right to refuse or cancel any order where required by applicable sanctions, anti-money laundering regulations or other legal obligations.

4. Scope of Services

Voucher Marketplace provides an online platform through which customers may purchase digital products including, but not limited to:

Digital Gift Cards
Digital Vouchers
eSIM products
Promotional Digital Products
Additional Digital Services introduced from time to time

Certain products are supplied by independent third-party issuers.

Voucher Marketplace acts as the reseller or marketplace operator where applicable. Individual products remain subject to the issuer's own redemption conditions, expiry dates and usage restrictions.

5. Customer Accounts

Customers may purchase many products without creating an Account.

Certain Services or promotional features may require account registration.

Where an Account is created, you agree to:

maintain accurate information;
keep your credentials confidential;
notify us immediately of any unauthorised access;
remain responsible for all activity occurring through your Account.

We may suspend or terminate Accounts where fraud, abuse or violations of these Terms are suspected.

6. Orders

Orders become binding only after successful payment confirmation.

Voucher Marketplace reserves the right to reject, cancel or manually review any Order for reasons including, but not limited to:

suspected fraud;
payment verification;
pricing errors;
product availability;
legal or regulatory requirements;
sanctions screening;
technical failures.

Submitting an Order does not guarantee acceptance.

A legally binding contract is formed only when the Order has been accepted by Voucher Marketplace.

7. Delivery

Digital products are normally delivered instantly and, in most cases, within 30 minutes after successful payment.

Delivery times are estimates only.

Occasionally additional verification may be required before delivery can be completed.

Voucher Marketplace shall not be liable for delays caused by:

payment providers;
fraud reviews;
technical interruptions;
issuer systems;
force majeure events.

Delivery is deemed completed once the Digital Product has been made available to the email address or customer account specified during checkout.

8. Payments

8.1 Accepted Payment Methods

Voucher Marketplace supports various payment methods, which may change from time to time.

Available payment methods may include:

Bank Transfer
Visa
Mastercard
Apple Pay
Google Pay
iDEAL
MB WAY
BLIK
Supported cryptocurrencies displayed during checkout

The availability of specific payment methods may depend on your country, currency, payment provider, product, or risk profile.

Voucher Marketplace reserves the right to introduce, suspend or discontinue any payment method without prior notice.

8.2 Payment Processing

Payments are processed through authorised third-party payment providers.

By placing an Order, you authorise Voucher Marketplace and its payment providers to:

verify your payment details;
perform fraud prevention checks;
process payment authorisations;
collect payment for your Order;
decline transactions where required.

Voucher Marketplace does not store complete payment card information unless required by applicable law or handled by certified payment processors.

8.3 Cryptocurrency Payments

Customers may choose to pay using supported cryptocurrencies where available.

Supported cryptocurrencies are displayed during checkout and may change without notice.

Cryptocurrency transactions are considered completed only after the required blockchain confirmations have been received.

Blockchain confirmation times vary depending on network conditions.

Customers remain solely responsible for:

selecting the correct blockchain network;
sending the correct cryptocurrency;
providing accurate wallet information where required.

Voucher Marketplace is not responsible for cryptocurrency sent:

to an incorrect wallet address;
on an unsupported blockchain;
with insufficient network fees;
after payment expiry.

Blockchain transactions are generally irreversible.

8.4 Payment Verification

For security purposes Voucher Marketplace may request additional verification before accepting an Order.

Verification measures may include:

identity verification;
proof of payment;
proof of address;
payment source verification;
ownership verification of payment instruments;
additional documentation considered necessary.

Failure to provide requested information within a reasonable timeframe may result in cancellation of the Order.

9. Pricing

9.1 Product Prices

Product prices displayed on the Website represent the purchase price payable at checkout.

Prices may change at any time without prior notice.

Price changes do not affect Orders that have already been accepted.

Voucher Marketplace makes reasonable efforts to ensure pricing accuracy but cannot guarantee that all prices are free from errors.

9.2 Currency Display

Prices may be displayed in different currencies depending on:

customer location;
selected language;
payment method;
product availability.

Payments are processed in the currency displayed during checkout.

Exchange rates used by payment providers or card issuers may differ from market exchange rates.

Voucher Marketplace is not responsible for exchange rate fluctuations or additional fees charged by banks, card issuers or payment providers.

9.3 Taxes

The tax treatment of digital vouchers varies depending on the applicable jurisdiction and the nature of the product.

Where applicable, Voucher Marketplace will calculate and display any taxes required by law during checkout.

Certain digital vouchers may not be subject to VAT at the time of sale. Any applicable taxes may instead arise upon redemption with the respective merchant in accordance with local tax legislation.

Customers remain responsible for any taxes, duties or governmental charges that may apply in their jurisdiction.

9.4 Promotional Pricing

Voucher Marketplace may offer:

promotional discounts;
coupon codes;
referral rewards;
temporary campaigns;
seasonal offers.

Promotions:

may be modified or withdrawn at any time;
cannot be combined unless explicitly stated;
have no cash value;
may be subject to additional eligibility requirements.

Voucher Marketplace reserves the right to revoke promotional benefits obtained through fraud, abuse or manipulation.

9.5 Pricing Errors

Despite our best efforts, pricing errors may occasionally occur.

If a product is mistakenly listed at an incorrect price, Voucher Marketplace reserves the right to:

cancel the Order;
refuse acceptance of the Order;
refund any payment received;
request confirmation before completing the purchase.

Customers acknowledge that obvious pricing mistakes do not create an obligation for Voucher Marketplace to honour an incorrect price.

10. Referral Programme

Voucher Marketplace may operate a customer referral programme.

Participation is voluntary.

Subject to the applicable Referral Programme rules:

an existing customer may receive promotional credit after successfully referring a new eligible customer;
the referred customer may receive a promotional reward during registration or their qualifying purchase.

Unless otherwise stated, the current Referral Programme provides:

EUR 2 promotional credit to the referring customer after the referred customer successfully completes a qualifying purchase of at least EUR 100;
EUR 5 promotional credit to the referred customer.

Referral rewards:

are promotional credits only;
are non-transferable;
cannot be exchanged for cash;
cannot be sold;
may expire if specified in the applicable campaign.

Voucher Marketplace reserves the right to deny or revoke referral rewards where there is evidence of:

self-referrals;
duplicate accounts;
fraudulent activity;
automated registrations;
abuse of the Referral Programme;
violations of these Terms.

Voucher Marketplace may modify, suspend or terminate the Referral Programme at any time without prior notice.

Any decision regarding eligibility or reward entitlement shall be final.

11. Refund Policy

11.1 General

Due to the nature of digital products, all purchases made through Voucher Marketplace are generally considered final once delivery has commenced.

Notwithstanding the above, Voucher Marketplace may offer refunds in the circumstances described below or where required by applicable law.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

11.2 Eligible Refunds

A Customer may request a refund where:

the Digital Product has not been redeemed;
the refund request is submitted within fourteen (14) calendar days from the date of purchase;
the Digital Product remains valid and unused;
Voucher Marketplace is able to verify that the product has not been activated or redeemed.

Refund approval remains subject to verification by Voucher Marketplace and, where applicable, the relevant issuer.

11.3 Invalid or Non-Working Products

If a Digital Product is proven to be invalid, defective or unusable due to an error occurring before delivery to the Customer, Voucher Marketplace will, at its discretion:

replace the Digital Product with an equivalent product; or
issue a refund using the original payment method where replacement is not reasonably possible.

Customers may be required to provide screenshots, error messages or other reasonable evidence before a claim can be processed.

11.4 Technical Errors

Where a technical error within Voucher Marketplace's systems prevents successful delivery of a purchased Digital Product, Voucher Marketplace will make reasonable efforts to:

complete delivery;
provide a replacement; or
cancel the Order and refund the Customer where delivery cannot reasonably be completed.

11.5 Incorrect Purchases

Customers are responsible for ensuring that all Order details are correct before completing payment.

Voucher Marketplace is not obligated to refund purchases made in error by the Customer.

However, where all of the following conditions are met, Voucher Marketplace may approve a refund request:

the request is submitted within fourteen (14) calendar days;
the Digital Product has not been redeemed, activated or used;
the issuer permits cancellation or reversal.

Approval remains entirely at Voucher Marketplace's discretion.

11.6 Non-Refundable Situations

Refunds will generally not be provided where:

the Digital Product has been redeemed;
the voucher has been activated;
incorrect recipient details were provided by the Customer;
cryptocurrency was sent to an incorrect address or network;
delays result from third-party issuers;
redemption is refused due to the issuer's own terms;
the Customer has breached these Terms.

11.7 Refund Method

Approved refunds will normally be issued using the original payment method.

Voucher Marketplace reserves the right to issue refunds using an alternative method where:

the original payment method is no longer available;
legal or regulatory requirements prevent the original refund method;
fraud prevention measures require an alternative approach.

Refund processing times depend on payment providers and financial institutions.

Voucher Marketplace cannot guarantee when refunded funds will appear in the Customer's account.

12. Order Cancellations

12.1 Cancellation Before Delivery

Orders may only be cancelled before delivery has commenced.

Once a Digital Product has been issued, generated, activated or transmitted to the Customer, cancellation is generally no longer possible.

12.2 Voucher Marketplace Cancellation Rights

Voucher Marketplace reserves the right to cancel any Order at any time prior to completion where:

fraud is suspected;
payment cannot be verified;
pricing errors occur;
products become unavailable;
sanctions or legal restrictions apply;
compliance checks cannot be completed;
technical failures prevent fulfilment.

Where payment has already been received, Voucher Marketplace will issue a refund where appropriate.

12.3 Customer Cancellation Requests

Customers may request cancellation before delivery begins.

Submission of a cancellation request does not guarantee approval.

Once fulfilment has started, the Order is generally irreversible due to the nature of digital products.

13. Chargebacks

13.1 Unauthorised Chargebacks

Customers agree not to initiate a chargeback where a Digital Product has been successfully delivered in accordance with these Terms.

Where a chargeback is initiated despite successful fulfilment, Voucher Marketplace reserves the right to:

dispute the chargeback;
provide evidence of delivery;
suspend the Customer's Account;
reject future Orders;
recover any losses permitted by law.

13.2 Fraudulent Chargebacks

Knowingly submitting false or fraudulent chargeback claims constitutes a material breach of these Terms.

Voucher Marketplace may report suspected payment fraud to:

payment providers;
financial institutions;
fraud prevention services;
competent regulatory or law enforcement authorities where legally appropriate.

13.3 Investigation

Voucher Marketplace may suspend ongoing Orders while a chargeback investigation is pending.

Customers agree to cooperate with any reasonable requests for information relating to disputed transactions.

14. Consumer Rights

Nothing in these Terms excludes, limits or restricts any consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection legislation grants additional rights, those rights shall prevail over any conflicting provision of these Terms.

For digital products, Customers acknowledge that delivery normally begins immediately after successful payment.

By completing an Order, the Customer expressly requests immediate performance of the contract.

Where permitted by applicable law, the Customer acknowledges that this may affect or remove any statutory right of withdrawal once the Digital Product has been supplied.

These Terms do not affect any rights that consumers may have under mandatory legislation applicable in their country of residence where such protections cannot legally be waived.

15. Limitation of Liability & Disclaimers

15.1 General Disclaimer

Voucher Marketplace provides the Services on an "as is" and "as available" basis.

While we use reasonable care in operating the Website and providing our Services, we do not warrant that:

the Website will always be available;
the Services will be uninterrupted;
all products will remain continuously available;
the Website will be free from errors, bugs or viruses;
all information published on the Website will always be complete, accurate or up to date.

To the fullest extent permitted by applicable law, all implied warranties, representations and conditions are excluded.

15.2 Third-Party Products

Many Digital Products available through Voucher Marketplace are issued and managed by independent third-party merchants or service providers.

Voucher Marketplace does not control:

the availability of third-party products;
redemption procedures;
merchant acceptance;
expiry policies;
service interruptions;
changes made by issuers.

Customers acknowledge that the use of any Digital Product may also be subject to the issuer's own terms and conditions.

Voucher Marketplace is not responsible for decisions, actions or omissions of third-party issuers.

15.3 Redemption Disclaimer

Voucher Marketplace cannot guarantee that every merchant will continue accepting a particular Gift Card or Digital Product indefinitely.

Changes made by merchants, including:

store closures;
insolvency;
discontinuation of products;
changes to redemption policies;
regional restrictions;
account requirements,

are outside Voucher Marketplace's reasonable control.

15.4 eSIM Disclaimer

Where eSIM products are offered, Voucher Marketplace acts as a reseller or distributor of services provided by third-party telecommunications partners.

Network coverage, connection quality, supported devices, roaming availability, speeds and service continuity depend on the underlying mobile network operators.

Voucher Marketplace does not guarantee uninterrupted mobile connectivity or compatibility with every device.

Customers are responsible for ensuring that their device supports eSIM technology before purchasing.

15.5 Cryptocurrency Disclaimer

Cryptocurrency transactions involve technological and market risks.

Voucher Marketplace does not guarantee:

blockchain confirmation times;
transaction fees;
exchange rates;
network availability;
future support for any cryptocurrency.

Customers remain solely responsible for ensuring that cryptocurrency payments are sent using the correct blockchain network and wallet details.

Blockchain transactions are generally irreversible.

15.6 Currency Exchange

Where prices are displayed or payments are processed in different currencies, exchange rates may vary.

Banks, payment providers or card issuers may apply:

exchange rate margins;
conversion fees;
foreign transaction fees;
additional processing charges.

Voucher Marketplace has no control over such charges and accepts no responsibility for them.

15.7 Website Availability

Temporary interruptions may occur due to:

scheduled maintenance;
emergency maintenance;
software updates;
infrastructure failures;
internet outages;
cyber security incidents;
force majeure events.

Voucher Marketplace does not guarantee uninterrupted access to the Website or Services.

15.8 No Financial, Investment or Tax Advice

Nothing on the Website constitutes:

financial advice;
investment advice;
tax advice;
accounting advice;
legal advice.

Customers remain solely responsible for obtaining independent professional advice where appropriate.

15.9 Limitation of Liability

To the fullest extent permitted by applicable law, Voucher Marketplace shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including but not limited to:

loss of profits;
loss of revenue;
loss of business opportunities;
loss of goodwill;
loss of anticipated savings;
data loss;
business interruption;
reputational damage.

This limitation applies regardless of the legal basis of the claim, whether in contract, tort (including negligence), statutory duty or otherwise.

15.10 Maximum Liability

To the fullest extent permitted by law, the total aggregate liability of Voucher Marketplace arising out of or relating to any single Order shall not exceed the amount actually paid by the Customer for that specific Order.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
any other liability that cannot lawfully be limited or excluded.

15.11 Customer Responsibility

Customers are solely responsible for:

providing accurate personal information;
selecting the correct products;
verifying recipient details before purchase;
ensuring compatibility of purchased Digital Products;
complying with applicable laws in their jurisdiction;
safeguarding access to their email account and any customer account.

Voucher Marketplace shall not be responsible for losses resulting from incorrect information provided by the Customer.

15.12 Force Majeure

Voucher Marketplace shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control.

Such events include, but are not limited to:

natural disasters;
war;
terrorism;
civil unrest;
governmental actions;
sanctions;
labour disputes;
power failures;
internet disruptions;
cyber attacks;
epidemics or pandemics;
failures of third-party service providers;
failures of payment providers;
failures of telecommunications providers.

Performance of the affected obligations shall be suspended for the duration of the relevant event.

15.13 Indemnification

The Customer agrees to indemnify, defend and hold harmless Voucher Marketplace, its directors, officers, employees, affiliates and service providers from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or relating to:

the Customer's breach of these Terms;
misuse of the Services;
fraudulent or unlawful activity;
infringement of any third-party rights;
violation of applicable laws or regulations.

15.14 Entire Agreement

These Terms, together with any policies expressly incorporated by reference, constitute the entire agreement between the Customer and Voucher Marketplace regarding the use of the Services and supersede all prior discussions, representations and agreements relating to the same subject matter.

15.15 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or, if this is not possible, severed from these Terms.

The remaining provisions shall remain in full force and effect.

15.16 No Waiver

Failure or delay by Voucher Marketplace to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

Any waiver shall be effective only if made expressly in writing.

15.17 Assignment

Voucher Marketplace may assign or transfer its rights and obligations under these Terms without prior notice where permitted by law.

Customers may not assign or transfer their rights or obligations without the prior written consent of Voucher Marketplace.

15.18 Changes to these Terms

Voucher Marketplace may amend these Terms from time to time to reflect legal, regulatory, operational or commercial changes.

The latest version will always be published on the Website together with its effective date.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

15.19 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws provide otherwise.

15.20 Contact Information

Questions regarding these Terms may be directed to:

Voucher Marketplace Ltd
196 High Road
London N22 8HH
United Kingdom

Website: https://buy-voucher.com
Email: support@buy-voucher.com