Question 1

How does the voucher work?

Accepted Answer

After purchase you instantly receive a unique voucher code by email. Redeem it at checkout on the brand's website or in‑store, just like cash.

Question 2

When will I receive my voucher?

Accepted Answer

Most vouchers are delivered within 30 seconds of payment confirmation. In rare cases involving manual fraud review, delivery may take up to 30 minutes.

Question 3

Can I use my voucher online?

Accepted Answer

Yes. All digital vouchers can be redeemed online. Many can also be used in physical stores — see the product page for details.

Question 4

Does the voucher expire?

Accepted Answer

Most vouchers are valid for 12 to 36 months from the date of issue. The exact expiry is shown on each product page and in your delivery email.

Question 5

Can I refund a voucher?

Accepted Answer

Unused vouchers can be refunded within 14 days of purchase under EU consumer law. Once a code has been redeemed it cannot be returned.

Question 6

Is payment secure?

Accepted Answer

Absolutely. We use bank‑grade SSL encryption and PCI‑DSS compliant payment processors. We never store your full card details.

Question 7

Can I buy vouchers as gifts?

Accepted Answer

Yes — at checkout you can add a personal message and choose to send the voucher directly to the recipient on a date you pick.

Question 8

What payment methods are supported?

Accepted Answer

Secure bank transfer (SEPA and UK Faster Payments) is currently supported at checkout. Card payments are being added.

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